Legal

Terms of service

Terms of Service — MB Era Hugs

1. General Information

Era Hugs is a Private Corporation (MB – Mažoji bendrija) registered in Lithuania. MB Era Hugs provides curated gift preparation, product sales, and delivery coordination based on customer requests and available catalog items.

By placing an order, you agree to these Terms of Service.

2. Service Description

MB Era Hugs provides e-commerce services specializing in the sale and delivery of green tea (matcha) products and related accessories. All services and sales are provided in accordance with the laws of the Republic of Lithuania.

3. Ordering Process

Customers may place orders in two ways:

3.1 Catalog Orders

Customers select items directly from the provided catalog and place an order through Shopify checkout.

3.2 Custom Item Requests

Customers may request additional items not listed in the catalog. These must be:

Communicated to MB Era Hugs before payment
Confirmed as available and approved before checkout

If a customer completes payment without prior confirmation of custom items:

The request is considered at the customer’s own responsibility
Inclusion of the item is not guaranteed
A refund may be issued depending on the situation, at the discretion of Era Hugs

4. Payment Terms

All standard orders are paid in full upfront via Shopify
Orders are processed only after successful payment
Custom items must be agreed upon before payment is made

5. Pickup and Delivery

Local pickup is available only in Vilnius, Lithuania
Delivery is provided via third-party courier services
Delivery timelines depend on external logistics providers and may vary

Era Hugs is not responsible for delays caused by third-party delivery services.

6. Cancellations

Order cancellations should be requested as soon as possible, ideally within a few hours of placing the order
If cancellation is requested after the order has been processed it may no longer be eligible for a full refund
Late cancellations are handled individually depending on order progress and purchased items

7. Refunds

Refund handling is based on the Return & Refund Policy of Era Hugs.

In general:

Completed services (delivery) are non-refundable
Product-related issues (damage, missing items, incorrect items) are reviewed individually
Service fees are non-refundable once the order has been processed

8. Limitation of Responsibility

Era Hugs is not responsible for:

Delivery delays caused by third-party couriers
Customer errors in order submission or missing custom item confirmation

9. Contact

For questions, order changes, or issues, customers should contact MB Era Hugs directly as soon as possible after placing an order.